Account information.

Your customer number is located on your monthly statement. It is the 10-digit number in the field labeled "Account Number" in the Account Information section.

You may also call 1-866-464-0269 and speak with an agent.

To register your account online in the Customer Portal, follow the steps below.

  1. Go to
  2. Select Enroll Now button
  3. Enter the below information exactly as it is on Welcome Packet or Monthly Invoices:
    • First Name
    • Last Name
    • Email address
    • Confirm Email address
    • Confirm that you are not a robot
  4. Select Continue
  5. Create and confirm password using the listed specification
  6. Read and agree to Terms and Conditions
  7. Click on link in verification email
  8. Confirm password
  9. Set up four security questions
  10. Log into Portal account
  11. Enter security code from email (is very time sensitive)
  12. Fill in information exactly as it is on Welcome Packet or Monthly Invoices to link your
  13. Portal account to your GLS account.
  14. Enter Name
  15. Enter Account Number
  16. Enter Last Six of VIN
  17. Enter Account Zip Code
  18. Enter Social Security Number
  19. Click Submit
  20. You may also call 1-866-464-0269 and speak with an agent.

If you have registered your account, you can update your personal information in the Customer Portal. Sign in, then go to My Information, select Edit, and make the desired updates. Once updated, select Submit. You may also call 1-866-464-0269 and speak with an agent.

If you have registered your account, you can view your payment history in the Customer Portal. Sign in and select the Payment History tab.

You may also call 1-866-464-0269 and request a copy of your payment history and amortization schedule to be emailed, faxed or mailed directly to you.

If you have registered your account, you can view past statements in the Customer Portal. Sign in and select the Statements tab.

Billing and payments.

You have many payment options:
Free Online/Mobile Payments: If you have registered your account, you are able to make web and mobile payments using your account information (account and routing numbers) or a debit card in the Customer Portal. These can be scheduled as a one-time transaction on the One Time Payment tab or on a recurring schedule on the Recurring Payment tab.
Free Automated Phone Payments: To access our free automated phone system, please dial 1-888-798-3783.
By Mail: Send a cashier's check, money order or personal check along with the payment coupon included in your monthly statement to:
Global Lending Services P.O. BOX 935538 Atlanta, GA. 31193-5538
MoneyGram: Pay to: GLS PAY. Receive Code: 11998. Include your account number with your payment.
Western Union: Pay to: Global Lending Services. Code City: GLS. State: S.C. Include your account number with your payment.
Agent Assisted: Call 1-866-464-0269 to make a payment with an agent.

We offer a free automatic withdrawal directly from your checking account, savings account or debit account. Please have your Global Lending Services account number available.
You may also call one of our customer service representatives at 866-464-0269 for assistance.

Regular Mail: If you wish to send a payment in the form of a personal check, cashier's check, or money order via regular mail, please send it to:
Global Lending Services P.O. BOX 935538 Atlanta, GA. 31193-5538

Print your account number on your check or money order.

Do NOT mail cash.

Please allow 5-7 business days for delivery.

Overnight/Certified Mail: If you wish to send a payment in the form of a personal check, cashier's check, or money order via overnight mail, certified mail or Next Day Air, please send it to:
Lockbox Services Box #935538
Global Lending Services (GLS)
3585 Atlanta Ave.
Hapeville, GA. 30354

Print your account number on your check or money order. Do NOT mail cash.

Yes, we accept payments from personal checking or savings accounts, prepaid cards, and debit cards via telephone. Some prepaid cards are structured to make payments only by swiping at a terminal. If that is the case, we cannot use them to process payments. Have your account number available and call our free automated phone system at 1-888-798-3783. Any payment made using the automated system is processed free of charge. To make a payment with an agent, call us at 1-866-464-0269.

For your payment to post to your account effective the same day it must be made before 7:00 pm EST. Payments made after 7:00 pm EST will post to your account effective the following business day.

Yes, a third party can make a payment on your account. They will need to access the GLS Website here and select Guest Pay. To make a payment the "Guest" will need your account number, the zip code associated with your account and a valid email for confirmation purposes. (The email does not need to match the email associated with the account.)

If your payment does not clear the first time, it may be submitted again, provided your financial institution will allow it. If the second attempt to draw funds fails, it may be considered an Insufficient Funds transaction.

Late fee timeframes and amounts are dependent on state guidelines and the terms of your contract. Please refer to your contract.

You may be eligible to request a change to your payment due date depending on the status of your account. Please call one of our agents toll-free at (866) 464-0269 to discuss your options.

The easiest way to view your loan payoff balance is through your online Customer Portal account. Sign in. Select the Request Payoff Tab.

You can also obtain a payoff balance by calling 1-866-464-0269.

Global Lending Services loans are standard simple interest loans. Any payment made in excess of accrued interest and fees will automatically lower your principal. This will lower the daily accrual of interest on your loan and may allow you to pay off your loan in advance of the scheduled term.

Each financial institution has unique timelines for processing and posting financial transactions. Please contact your financial institution for details.

A simple interest loan accrues interest daily from the day the contract is signed until the day it's paid off. The daily interest accrual is based on the remaining principal, interest rate and number of days in the year. As the principal is paid down, the daily interest decreases. Consistently making payments early can reduce the total cost of the loan. However, frequent late payments may lead to a higher total cost of the loan.

Payments are first applied to the interest that has accrued on your account since your last payment. We then apply the rest of your payment towards principal. Any funds paid in excess of your monthly installment amount first pay outstanding fees and then are applied to the principal.

(Principal balance x contract interest rate) / (days in the year) = Daily interest
Example: ($10,000 x 18%) / 365 = $4.93 per day

Titles and lien releases.

The certificate of title or lien satisfaction is sent to the authorized party in accordance with state-specific regulations after the payoff has been posted to your account and the account is paid in full.

Any request for Global Lending Services documents or authorizations please email your request to

Initial titling and registration are handled by the selling dealer. Please contact the dealership for additional information.

Insurance and warranty information.

Please call 1-866-464-0269 toll free to speak to one of our agents. Please have the following information if available:

  • Insurance Company, Adjuster Name and phone number
  • Claim number
  • Date of Loss
  • Mileage at the date of loss
  • Copy of the police report or detailed statement of loss from Insurance Company
  • Location of the vehicle

Yes, the terms of the retail installment contract require that a customer meets his/her obligations even if a Total Loss occurs or if the vehicle is stolen. Global Lending Services will continue reporting to credit bureaus in alignment with the terms of the signed retail installment contract.

Please endorse the insurance check and mail to:

Attn: Partial Loss
Global Lending Services
P.O. Box 10437
Greenville, S.C. 29603

Before we endorse and release the check, we will need:

  • A copy of the body repair shop invoice for completed work; an estimate is not sufficient
  • A copy of proof of payment (if applicable)
  • Pictures of the repaired vehicle

Once the repairs are completed on the vehicle, and all paperwork has been received for repairs, we will endorse the insurance check and:
  • If the body shop has not been paid in full, we will send the check overnight to the body shop.
  • If the body shop was paid in full and we have received proof thereof, a refund for the amount you paid the body shop will be remitted to you. This amount will be deducted from the two party check received. Any overage after the remittance will be applied to your principal balance.

You are required to maintain insurance that includes comprehensive and collision coverage with a maximum deductible of $1,000.

To update or change your policy information, please contact your insurance company.

Mail insurance information to:
Global Lending Services, LLC
P.O. Box 4588
Carmel, IN. 46082

Fax insurance information to: 1-800-709-4817

Submit insurance information online at

Please contact us at 1-866-464-0269 and request to speak with a Total Loss representative prior to doing this. Global Lending Services will advise you on the best course of action regarding any additional products.